Shipping Policy

Last updated: August 8, 2026

At HEMYRO, we do everything we can to ensure that your orders reach you quickly and in perfect condition. Here are the shipping terms applicable to all orders placed on hemyro.com.

1. Shipping Areas

We currently ship to:

• Mainland France
• (Please confirm the other areas served: French overseas territories, European Union, international, etc.)

2. Processing and Shipping Times

• Order processing: 1 to 3 business days after the order has been confirmed and payment received
• Delivery time: 2 to 7 business days depending on the destination, from the date of shipment

The times indicated are average delivery times and may vary depending on product availability, the time of year (sales, holidays), and the geographic area.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping area, and the chosen shipping method. The exact shipping cost will be communicated to you before you finalize your order at checkout.

(Please specify your free shipping thresholds or rates, if applicable.)

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number that allows you to track the delivery of your package in real time.

5. Carriers

We work with reliable carriers to ensure fast and secure delivery. (Please specify the carrier or carriers used, e.g., Colissimo, Chronopost, Mondial Relay, etc.)

6. Damaged, Lost, or Missing Packages

If your package arrives damaged, is lost, or is not received within the stated timeframe, please contact us as soon as possible at info.hemyro@gmail.com so that we can process your request quickly.

7. Incorrect Address

HEMYRO cannot be held responsible for errors or inaccuracies in the shipping address provided by the customer when placing the order. We invite you to carefully check your details before confirming your order.

8. Delivery Delays

In the event of a significant delay compared to the stated timeframe, please contact us so that we can inform you of the status of your order.

9. Contact

For any questions regarding the delivery of your order:

• Email: info.hemyro@gmail.com